Which communication channels are you providing for your website visitors to reach you? Phone call? Email? Indeed, both ways can keep you connected with your website visitors, but if you want to get more out of your website, you might try real time live support.
A Forrester study named “Making Proactive Chat Work” found that many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.
Comm100 Live Chat is a professional website chat application that enables you to offer real time assistance to your website visitors and talk with them like in a brick-and-mortar store. Well-used, it can help increase both your website conversion and customer satisfaction.
After you sign up, just a few minutes taken to paste the code onto your website, you can see a chat button appear where your website visitors can connect with you.
As you begin offering live support, it’s important to create a design that’s consistent with your brand. Comm100 Live Chat offers you various customization options. You can fully customize your chat button, chat window, chat invitation, pre-chat survey and post-chat rating. You might ask how about adding your own logos? Well, Comm100 Live Chat enables you to use your own logo or banners in the chat interfaces. This gives your website visitors the comfort of knowing they are interacting with your business and helps to build strong brand recognition.
If you find it time-consuming to answer the same questions every time, canned messages can help you. You can set up canned messages providing commonly needed information such as features and prices. When you are chatting with multiple visitors at one time, it can be burdensome and sometimes impossible to answer all queries in a timely manner. Also, website visitors are often busy and can quickly become agitated due to slow chat response, using canned messages can help you quickly solve that problem by allowing multiple messages to be sent to multiple website visitors with ease, while actually addressing their concerns.
If you want to see what your website visitors are typing, then typing indicator in Comm100 Live Chat can actually help you. This allows you to predict what your website visitors want to talk about and to answer questions much faster. As you can start typing your answer before visitors have finished typing, it will reduce the time needed to answer each chat query.
Auto Chat Invitation
Comm100 Live Chat enables you to automatically invite your website visitors to chat when you notice they need some assistance. Based on navigation behaviors of your website visitors, you can set invitation parameters such as where they come from, how long they have been stayed on your site, etc. For example, you can set an auto invitation to pop up if a visitor has been on a certain page for 1 minute and ask whether he/she need any assistance. This feature is especially helpful for sales people to identify and proactively engage customers with great purchasing potential.
Integration with Comm100 Ticket
Not all cases can be closed right on the spot. Some cases may need a week or longer to find the right solutions. To track and follow up on these cases is important for both support and sales. Comm100 Live Chat can be seamlessly integrated with Comm100 Ticket, which allows you to convert live chats or offline messages to tickets for effective follow up.
With the integration of Comm100 Ticket, you can clearly know the details of each case, including status, assignee, correspondences, etc. Such information is very important, especially when the case involves two or more agents. The integration ensures each case or sales lead is handled appropriately.
Stability & Security
Comm100 ensures that you can enjoy a stable chat service with a world-class data center, high quality HP servers, rigorous backup policies, dedicated server monitoring and maintenance and more. You won’t be suddenly cut off in the middle of chatting and leave your visitors there without serving. A licensee of Truste, Comm100 is committed to protecting your information security and privacy.
If you have any questions or suggestions about Comm100 feel free to post them in your comment below.